We value the security of your account and funds, which is why you may be required to fulfill a Live Selfie request as an added protective measure during withdrawals.
Understanding the Live Selfie Request:
The Live Selfie request serves as a verification tool to ensure the security of your account. It employs swift facial recognition to confirm your identity.
How to Complete the Live Selfie Request for Fund Withdrawal:
- When initiating a withdrawal, you'll receive an account notification urging you to verify your identity: "Your recent withdrawal request is pending your action: Click here to confirm your identity."
- You'll also receive an email with the same instructions.
- Click the "Verify" button in the email or on the platform.
- Upon clicking "Verify," the platform will direct you to a window where you must complete the Live Selfie request.
- Follow the provided instructions: position yourself in front of the camera, ensure your face is within the frame, and gently rotate your face around the circle.
- After successfully completing the Live Selfie request, a confirmation message will appear: "Your face scan was successful. Continue."
That's it! You have completed the Live Selfie request and your withdrawal is now on its way.