If you would like to send over a screenshot from your device to our customer support team and need further guidance, refer to our guide below.


Windows:


  1.  On your keyboard, press the Windows Key and the PrtSc button at the same time. The image will be saved in the Pictures folder, in the sub-folder, Screenshots.


Mac:


  1. On your keyboard, press the Shift, Command (⌘), and 3 keys to take a screenshot. The image will be saved on your Desktop for easy access.


iPhone:


  1. On your iPhone device, hold the power button and the increase volume button simultaneously to take a screen capture. The image will be saved in your Photos App under Screenshots.


Android:


  1. On your Android device, hold the power button and the decrease volume button simultaneously to take a screen capture. The image will be saved in your Gallery under Screenshots.