There are a few reasons why you may encounter an error when depositing via VLoad. If you have received an error when entering your VLoad voucher, please ensure:

  1. That the voucher number entered on the system is identical to the voucher.
  2. You have the correct currency.
  3. The voucher is still valid and unused.
  4. The name on the voucher matches the name on your account.

If the checks have been done and the issue still persists, please speak to SageFX customer support.