If you deposit funds via Bitcoin (BTC), you will need to withdraw the same amount back to the same Bitcoin (BTC) address first before using another withdrawal method.
You deposit $100 via Bitcoin (BTC)
You trade a little
(Gain a profit of $100. Your total balance goes up to $200)
You want to withdraw your funds
We need to process $100 back via Bitcoin (BTC) first then we can send the other $100 via another method if you do not want to send the funds via Bitcoin.
Please ensure you are very careful when requesting a withdrawal and take note of the following;
- You are only able to enter a Bitcoin (BTC) Wallet address.
- Enter the exact Bitcoin (BTC) address of your Bitcoin (BTC) wallet to avoid delays.
We aim to process your withdrawal request within 1 business day.
Once processed, it can take 1-3 hours or as soon as you receive 3-6 confirmations on the Blockchain
You can check up on your transaction by going to blockchain.info and entering the Bitcoin (BTC) address into the search bar.
Please contact our support department if you notice any errors/need assistance so we can see if it is still possible to cancel the withdrawal request.
Transactions can neither be cancelled nor reversed once processed.