If you deposit funds via Bitcoin (BTC), you will need to withdraw the same amount back to the same Bitcoin (BTC) address first before using another withdrawal method.
Example
You deposit $100 via Bitcoin (BTC)
You trade a little
(Gain a profit of $100. Your total balance goes up to $200)
You want to withdraw your funds
We need to process $100 back via Bitcoin (BTC) first then we can send the other $100 via another method if you do not want to send the funds via Bitcoin.
Please ensure you are very careful when requesting a withdrawal and take note of the following;
- You are only able to enter a Bitcoin (BTC) Wallet address.
- Enter the exact Bitcoin (BTC) address of your Bitcoin (BTC) wallet to avoid delays.
Processing time?
We aim to process your withdrawal request within 1 business day.
Once processed, it can take 1-3 hours or as soon as you receive 3-6 confirmations on the Blockchain
You can check up on your transaction by going to blockchain.info and entering the Bitcoin (BTC) address into the search bar.
Problems/need assistance?
Please contact our support department if you notice any errors/need assistance so we can see if it is still possible to cancel the withdrawal request.
Transactions can neither be cancelled nor reversed once processed.