After you deposit via Cryptocurrency, it goes through a Blockchain or Blockchair Network. You need to have 3-6 confirmations before your funds are processed. This can typically take 1-3 hours.
Only send funds to the address displayed on the deposit page
Send to the exact Crypto address displayed on the deposit page
Do not save any of the addresses we provide you. A new address is created each time you create a deposit notification.
We DO NOT accept Bitcoin Cash (BCH)
Check carefully before sending Crypto as due to the digital currency protocols, transactions can neither be cancelled nor reversed once sent.
Once your wallet provider sends the transaction to the Blockchain or Blockchair, the status on the deposit page will update from WAITING_APPROVAL to WAITING_CONFIRMATION.
If it goes over the time frame or you think there may be an issue, feel free to contact us via Live chat or send an email to firstname.lastname@example.org and our support team can escalate your query to our Payments team.