After you deposit via Bitcoin, it goes through a Blockchain Network. You need to have 3-6 confirmations before your funds are processed. This can typically take 1-3 hours.

  • Only send Bitcoin (BTC) to the address displayed on the deposit page
  • Send to the exact Bitcoin (BTC) address displayed on the deposit page
  • Do not save any of the addresses we provide you. A new Bitcoin (BTC) address is created each time you create a deposit notification.  
  • We DO NOT accept Bitcoin Cash (BCH)  

Check carefully before sending Bitcoin (BTC) as due to the digital currency protocols, transactions can neither be cancelled nor reversed once sent. 

Once your Bitcoin (BTC) wallet provider sends the transaction to the Blockchain, the status on the deposit page will update from WAITING_APPROVAL  to WAITING_CONFIRMATION.

If it goes over the time frame or you think there may be an issue, feel free to contact us via Live chat or send an email to and our support team can escalate your query to our Payments team.